The challenge
Before eLocker, GXO relied on a paper-based system with a single, key-controlled locker. As asset value grew, that manual approach fell short. The key management posed security risks, with lost or misplaced keys creating vulnerabilities and stunting productivity, since lockers sat in a cage that a single manager could open. Tracking was cumbersome and error-prone, and the team could not see where devices were in real time, creating a real risk of loss and damage.
The eLocker solution
eLocker digitised the entire process. RFID technology tracks assets precisely on collection, return and identification, and a centralised online portal gives real-time data on asset usage and user access. Teams moved to fast, self-service access instead of depending on a single manager, and managers can view each asset's status history, building a culture of accountability.
A streamlined future
Automated assignment and tracking freed up time for employees and managers, while accurate usage data minimised loss and damage and reduced cost through streamlined management. Staff retrieve items independently with no bottleneck, freeing the supervisor for higher-value work.
Commercial outcome
The commercial case: device loss, damage and supervisor time removed from the operation
The biggest costs in this operation were the ones the old paper-and-key system could not see: devices going missing, damage going unattributed, and a supervisor tied up opening a single caged locker. Each of these is a recurring line cost, replacement spend on lost and damaged devices, plus supervisor hours that could be spent on the operation. Moving to RFID tracking and self-service access takes those costs out: named accountability behind every device cuts loss and damage, and the supervisor is freed for higher-value work.
Translated into a commercial result, that is lower device replacement spend, fewer hours lost to manual handover and search, and a measurable reduction in cost-to-serve per site. A full value validation is run per site to put a confirmed figure on the saving.
“Our assets are treated with a lot more respect now we know who is using them.”
