This customer was actually looking to use refurbished lockers, but considering the environmental impact they didn’t want to change the lockers and throw them all into landfill, but they wanted to have a more up-to-date system that help them to save money, to make it fair for people to use lockers so that people weren’t hogging the lockers.
They moved to a hot-desking solution but had an old system with individual locks. People were keeping the keys, retaining the locker for their own use and not being fair to those other people. So, you have desks for, in this case, 500 people, you’ve got 1,500 to 2,000 people working in the business, coming in on various days and they found that 40% to 50% of the staff lockers were being retained by people throughout the week and not being shared, which was not fair and they needed to find storage solutions for that. In addition, there was nothing physically wrong with the existing lockers and the company’s Corporate Social Responsibility Statement said that they would be recycling at every opportunity. So they wanted to use the existing lockers if at all possible and reduce the potential waste.
All of our locks contain the same technology and operate in the same way. We have different sized locks to meet different requirements. In this case we opted for our Retrofit locks which were specifically designed as a replacement to the traditional Key barrel lock found in many lockers today.
To provide an allocated or hot-desking solution, we have a mixture of being able to allocate lockers to an individual for their personal use, but also having hot lockers that people can come in and use. So basically, the lockers are there. You come in, you have your ID card to get into the building. The same ID card works with your locker. If you’re hot-desking, you come in, you look for a locker that is flashing the green light, which means that it’s free to use. You put your card against that lock. The locker remembers that it’s you and opens the lock.
You can then put your personal effects in there for the day and shut the door. The light goes out, nobody else can use that locker. At the end of the day, you come back, you touch your card against the lock, the door opens, you can take out your personal belongings and the lock forgets that it was you so that it’s now flashing green and available for somebody else to use the next day.
The allocated side of it is for certain members of staff who were in all the time, HR and other managers, and they were allocated lockers. So they would be coming in, again touching their card against the lock but it was not forgetting them at the end of the day. The same process applies, you go in, touch your card against the lock, lock opens, put your belongings in, close the lock, end of the day, you could touch it again, take your belongings out, but that locker remained yours so you could leave things in there overnight if necessary because you were allocated that as your personal space. So they were able to fulfil that requirement for having a combination of both allocated and free lockers to meet the requirements of their mixed workforce.
The eLocker management solution was integrated into the customers HR system so that allocating lockers for those people who required them became a part of the standard on-boarding process as was the ability to use a hot locker for other new starters.
eLocker Insights was able to show the customer the usage statistics of both allocated and hot lockers so after a short period of time, they re-allocated some hot lockers from staff who were not using them and were also able to see the daily occupancy levels of the hot lockers and therefore determine whether they should add more hot lockers.
It was fair and equitable for all their staff, which was a key requirement for them and didn’t penalise those people who were in every day and managing the floating items and the hot desks. In addition, using the retrofit locks which were designed to just replace the existing barrel locks meant that implementing the solution was both cost effective and better for the environment as they were able to recycle the existing lockers. The analytics allowed them to adjust the split between hot and allocated lockers to provide the best experience for their staff.