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Control and accountability of high-value devices in a fast-moving distributed ambulance service.
Healthcare
eLocker Techbar
Cost reduction of £8152/yr
Table of Contents
Company
An ambulance service allocates laptops and tablets for various users. They have a number of Doctors who work with them on a regular, but part-time basis. They’re not fully employed and come out and work different shifts. All devices are controlled and allocated from the central headquarters but distributed out to the various ambulance stations.
Problem
Once devices had left central IT, there was nobody actually responsible for the devices and they were getting lost, going missing, possibly taken, but they had no proof. The loss of assets was high, so they needed a solution that would enable them to secure the asset in a secure location, and then allow selected individuals to open that at a given time.
Solution
Our TechBar kiosk-controlled system takes care of everything. Central IT allocates an empty locker in the required location and allocates the laptop or tablet asset to that locker. The delivery person is given a 4 digit one time code to open the assigned locker. The laptops and tablets are delivered to the assigned locker. When a Doctor is allocated a particular device, they are then sent a unique four-digit code, different to the first one. They turn up at that location, key in the four-digit code, locker door pops open, they take the asset out and they carry on. When they return it, they do the same thing.
Outcome
The ambulance service now has full control and accountability. They now know that a particular device left IT central, was put into locker 111 on Tuesday at four o’clock and it was taken out again by Dr. Smith on Wednesday, used all day and put back in the early hours of Thursday morning. They didn’t lose any assets and there was full accountability to protect the asset, knowing that they were being audited.
Frequently Asked Question
Are there any issues to be aware of?
Click-and-collect lockers have the power to revolutionise the distribution of medication and significantly improve the patient experience. However, there are some potential issues to be aware of. Firstly, certain medications must be refrigerated so pharmacy lockers must be installed with temperature control features.
Secondly, implementing smart distribution systems will require some level of patient re-education. Some patients, especially elderly patients, may find it difficult to use new technologies. However, younger patients are likely to be familiar with the click-and-collect process and find it much more convenient.
Are pharmacy lockers secure?
At eLocker, we understand that locker security is paramount, especially when lockers are being used to store medications and drugs. Our intelligence lockers are fitted with the latest security features and are designed to offer the highest levels of security.
Locks can only be unlocked with the patient’s unique verification code and all our smart lockers are managed via an online dashboard dedicated to allocating and managing locker space.
Can patients access pharmacy lockers 24/7?
Patients can access their medications 24/7 if the pharmacy chooses to have the lockers installed outside. If the lockers are installed inside the building, then patients will be able to access them during opening hours.
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